Terms & Conditions
Effective Date: January 1, 2026 • Last Updated: September 7, 2026 • Version 2.4
Full logic warranty on custom CQL correlation rules, parsers, and SOAR playbooks against syntax breaks and event drops.
Dual-run ingestion validation strictly bound to 30 days to eliminate unexpected legacy licensing costs and double storage fees.
1. Fixed-Scope Professional Deliverables
All Migrea client engagements (Tier 1 Standard Onboarding, Tier 2 Hybrid Cutover, Tier 3 Enterprise Complex, and modular add-ons) are governed by defined Statements of Work (SOWs). Each engagement specifies exact deliverables: data connectors configured, CQL correlation searches developed, dashboards delivered, and Fusion SOAR automation playbooks verified.
2. Client Tenant Environment Access
To deliver turnkey services within customer instances:
- Client agrees to provision least-privilege administrative or engineering access to their authorized CrowdStrike Falcon Console, LogScale repository, or pipeline infrastructure (e.g. customer Cribl Stream / Onum instance).
- All access will utilize client-managed identity providers (Okta, Entra ID) with enforced Multi-Factor Authentication.
- Client retains the absolute right to revoke engineering credentials at any moment.
3. Intellectual Property & Deliverable Ownership
Upon engagement completion and invoice settlement, the Client owns 100% of all deliverables created specifically for their environment, including custom CQL queries, parser configurations, dashboard definitions, and automated SOAR response workflows. Migrea claims no ongoing licensing rights, proprietary lock-in, or telemetry restrictions on client code.
4. 14-Day Post-Cutover Logic Warranty
Every Tier 2 and Tier 3 turnkey migration package includes a 14-day warranty period following live cutover. If any custom CQL correlation rule authored by Migrea triggers recurring false positives, encounters syntax errors, or drops events due to schema updates within this period, Migrea will remediate the logic at zero additional cost.
5. Native Bilingual Support SLA
All project scoping, sprint standups, architecture deliverables, documentation, and handover workshops are fully available in both native English and native Spanish (Español), supporting seamless cross-border collaboration for multinational SecOps teams across LATAM, the United States, and global timezones.
6. Governing Terms & Inquiries
For full contract execution templates, master service agreements (MSAs), or vendor onboarding questions, contact our desk at solutions@migrea.net.